Where can I find your W-9 or ACH information?
Our W-9 and ACH information can be found at the following link: https://drive.google.com/file/d/1zlRMKJsnOq4_mYbuTByZP4z1GxYMCfVb/view
Can you provide a Certificate of Insurance?
Since we are a fully offsite vendor, we are typically exempt from providing a COI. If this is still a requirement, please email ar@rentable.co.
What is your address?
Our business address which appears on our W-9 is:
PO Box 7640
Madison, WI 53707
For general (non-check) mail, or if a physical address is needed for your system, please use:
6580 Monona Dr. #1007
Monona, WI 53716
Where do I send checks?
Please mail checks to our lockbox:
[USPS only]
MoveIn Inc
PO Box 8183
Carol Stream, IL 60197-8183
[FedEx/UPS only]
MoveIn Inc
c/o WAB Lockbox Ops Box #8183
8430 W Bryn Mawr Ave Ste 260
Chicago, IL 60631
Please note that our address for check payments differs from our official address and is not the address on our W-9.
How can I provide remittance information?
For check payments, please include the invoice number(s) on the check.
For ACH payments, please send remittance advice to remittance@rentable.co.
Payments without remittance advice will be applied to the oldest open invoice.
What is the billing period for my invoice?
The billing period is one month following the invoice date unless otherwise specified. Please see the “Billing Period:” section on your invoice PDF to confirm.
How can I update the email address invoices are going to?
Please send a request to update your email address to ar@rentable.co.
Can we be invoiced through a portal system?
Yes! We can upload invoices to RealPage/OpsTechnology, Vendor Cafe, Paymode-X (FKA Nexus), and Vendor Access. If you would like to be invoiced through a portal system, please send the invitation to ar@rentable.co.
What if I need to change how we are billed?
Please send your request to ar@rentable.co.
What happens when an invoice becomes past due?
When an invoice becomes past due, you will begin receiving automated reminders to the billing contact on file. After 90 days past due, someone from our team may reach out by email to other contacts on file, or by phone.
Customers with balances over 180 days past due may be at risk for service suspension. However, this will only occur after multiple attempts to reach out by email and phone.
Will I be charged sales tax?
Sales tax is included on invoices based on state and local laws, depending on the address of service.
How do I cancel?
Please submit cancellations in writing to support@apartmentiq.io. Someone will be in touch regarding your final service and invoice dates. Cancellation must be in writing and will adhere to the terms set forth in the signed contract.
Please refer to the Terms and Conditions section of your contract for further details.
Please contact our Support Team, or your Customer Success Manager (CSM) with any additional questions.